This short video explains World Health Organization recommendations for protecting both patients and oral health-care personnel from infection with the COVID-19 virus during oral health and dental treatment during the COVID-19 pandemic. The video is primarily intended for use in trainings for oral health teams on infection prevention and control. More generally, target audiences are public health authorities, in particular those responsible for oral health, and oral health-care personnel undertaking or assisting in the procedures described, working in both the public and private sectors. People considering making an appointment for oral health and dental care may also find it useful as a reference for the practices that they should expect to see in oral and dental health-care centres during the pandemic and beyond.