This short video describes recommendations from the World Health Organization for the screening, triaging and reception of people seeking oral health care during the COVID-19 pandemic. It explains step-by-step the measures that should be in place to ensure appropriate and effective care for patients while protecting both patients and personnel from COVID-19 infection. The video is primarily intended for use in trainings for oral health teams on infection prevention and control. More generally, target audiences are public health authorities, in particular those responsible for oral health, and oral health-care personnel undertaking or assisting in the procedures described, working in both the public and private sectors. People considering making an appointment for oral health and dental care may also find it useful as a reference for the practices that they should expect to see in oral and dental health-care centres during the pandemic and beyond.