http://www.rand.org/publications/MR/MR1480/

Based on evidence in the literature and real-life case studies, this book examines the validity of those claims. The authors discuss the advantages and disadvantages of using e-mail and the Web to conduct research surveys, and also offer practical suggestions for designing and implementing Internet surveys most effectively. Topics: Literature review Of Web and E-Mail surveys, Choosing among the various types of Internet surveys, Guidelines for designing and implementing Internet surveysand Case Studies.(Au)